Privacy Policy

Last updated: July 2026

ComfortPack ("we", "us", "our") operates the website comfortpack.co.uk. This page informs you of our policies regarding the collection, use, and disclosure of personal information.

Information We Collect

When you place an order or create an account, we collect your name, email address, shipping address, billing address, and payment information. We also collect browsing data through cookies to improve your shopping experience.

How We Use Your Information

We use your information to process and fulfil orders, send order confirmations and shipping updates, respond to your enquiries, improve our website and products, and send marketing emails (only if you opt in).

Data Protection

We are committed to protecting your personal data in accordance with UK GDPR and the Data Protection Act 2018. Your payment information is processed securely through Shopify Payments and is never stored on our servers.

Cookies

We use essential cookies to keep your shopping cart active and analytics cookies to understand how visitors use our site. You can manage cookie preferences through your browser settings.

Third Parties

We do not sell your personal information. We share data only with shipping carriers (to deliver your order), payment processors (to handle transactions), and analytics providers (aggregated, non-personal data only).

Your Rights

You have the right to access, correct, or delete your personal data. You can also withdraw consent for marketing emails at any time by clicking the unsubscribe link in any email or contacting us directly.